Terms & Conditions

Introduction

The Redbeak website is an internet-based content and e-commerce platform owned and operated by Redbeak Lifestyles, under the brand name Redbeak.

Your use of the Website is subject to your acceptance of these Terms & Conditions, along with any other policies, terms or notices that may be displayed on the Website from time to time.

Redbeak Lifestyles reserves the right to restrict or refuse registration or access to the Website where reasonably necessary, including in cases of suspected misuse, fraud or violation of these Terms.

Where specific terms are provided for a particular product, service, offer or promotion, such additional terms shall apply together with these Terms & Conditions.

By accessing the Website, creating an account or purchasing products from Redbeak, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

User Account, Password and Security

Use of the Website is available only to persons who are legally capable of entering into a binding contract under applicable Indian law.

If you are below 18 years of age, you may use the Website and make purchases only under the supervision of a parent or legal guardian.

Where account registration is available, you are responsible for maintaining the confidentiality of your account details and password and for activities carried out through your account.

You agree to promptly inform Redbeak if you become aware of any unauthorized use of your account or any other security breach.

Redbeak shall not be responsible for loss or damage resulting from a user’s failure to maintain the security and confidentiality of their account credentials.

While using the Website, you agree not to upload, publish, transmit, display or share any information or content that:

• belongs to another person without authorization;
• infringes any copyright, trademark, patent or other intellectual property right;
• is unlawful, defamatory, obscene, abusive, misleading or invasive of another person’s privacy;
• is harmful to minors;
• impersonates another person; or
• contains malicious software, viruses or other harmful technology.

Where you separately consent to receive promotional communications, Redbeak may communicate with you regarding products, launches, offers and promotions through channels such as email, SMS or WhatsApp, subject to applicable law and your communication preferences.

Product Use & Services

Products available through the Redbeak Website are intended for personal use unless expressly stated otherwise.

Products, promotional samples or complimentary products supplied by Redbeak must not be resold or commercially distributed without authorization from Redbeak.

Customers with known allergies or sensitivities are advised to carefully review the ingredient list and product information before using any cosmetic product.

Where appropriate, customers should conduct a patch test before regular use.

Individual results may vary depending on skin type, skin tone, sensitivity, application and other individual factors.

While Redbeak makes reasonable efforts to display product shades and colours accurately, the actual appearance may vary slightly due to photography, lighting, screen settings, device displays and individual skin tone.

Pricing and Offer Information

Redbeak makes reasonable efforts to ensure that product descriptions, prices and other information displayed on the Website are accurate. However, errors may occasionally occur.

If an incorrect price or product information is displayed because of a technical, typographical or system error, Redbeak may cancel the affected order and issue an applicable refund where payment has already been received.

Prices and availability of products may change from time to time without prior notice.

Promotional offers, discounts, coupon codes and other benefits may be subject to separate conditions, including minimum order values, selected products, specific collections and limited promotional periods.

Unless expressly stated otherwise:

• Offers are valid only on eligible products.
• One offer or coupon may not be combined with another offer.
• Promotional products and free gifts are subject to availability.
• The exact shade, colour or variant of a complimentary product may depend on available stock.
• Free gifts have no cash value and ordinarily cannot be exchanged for cash.
• Redbeak may restrict promotional benefits to one per customer, account, mobile number, address or household where stated in the applicable offer.
• Redbeak may withdraw or modify a promotional offer where reasonably necessary and permitted by applicable law.

Fraudulent Activities

Any attempt to obtain additional promotional benefits through fraudulent activity, duplicate accounts, manipulation of the Website, technological loopholes or other misuse may result in cancellation of the order or withdrawal of the promotional benefit.

Redbeak reserves the right to take appropriate action against accounts reasonably identified as being involved in such activities.

Payments

Payment for products available on the Redbeak Website may be made using the payment options displayed during checkout.

Depending on availability, these may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Other supported online payment methods
• Cash on Delivery, where available

Online transactions may be processed through authorized third-party payment gateways in accordance with applicable security and regulatory requirements.

Availability of Cash on Delivery may depend on the customer’s location, pin code, order value and other operational considerations.

Redbeak may add, remove or modify available payment methods from time to time.

Shipping / Delivery Policy

Confirmed orders will normally be processed and dispatched within the period specified on the Website or communicated at the time of placing the order.

The estimated delivery period may vary depending on the customer’s geographical location, delivery pin code, product availability, courier partner, public holidays and other logistical circumstances.

Applicable delivery or shipping charges, if any, will be displayed during checkout before the order is placed.

Customers are responsible for providing complete and accurate shipping information.

Customers are advised not to accept packages that appear to have been materially damaged or tampered with during transit, where refusal is reasonably possible.

In case an incorrect, damaged, defective or incomplete product is received, the customer should contact Redbeak Customer Support within the period specified in Redbeak’s Return & Refund Policy.

For hygiene and safety reasons, cosmetic products that have been opened, used, tested, swatched or tampered with may not be eligible for return or exchange except where the product is defective, incorrectly supplied or otherwise required to be accepted under applicable law.

Cancellation of Unusual Orders

There may be circumstances in which Redbeak is unable to accept or fulfil an order.

Redbeak reserves the right to cancel an order, fully or partially, where reasonably necessary. This may include circumstances involving:

• incorrect pricing;
• incorrect product information;
• product unavailability;
• payment failure;
• suspected fraudulent transactions;
• unusual or suspicious ordering patterns;
• misuse of promotional offers;
• duplicate orders; or
• orders placed by exploiting a technical error, system glitch or technological loophole.

Where an order is cancelled, Redbeak will notify the customer using the contact information associated with the order wherever reasonably practicable.

Redbeak may also request additional information from the customer where verification is reasonably required before dispatching an order.

Refunds for Cancellation of Orders

Where a prepaid order is cancelled by Redbeak, the applicable refund will be initiated to the original payment method.

Refund processing times may vary depending on the payment method, payment gateway, bank or financial institution.

Once a refund has been initiated by Redbeak, additional processing time required by the customer’s bank or payment service provider is outside Redbeak’s direct control.

For Cash on Delivery orders, where a monetary refund is applicable, Redbeak may request the customer’s appropriate bank or payment details to process the refund electronically.

Cash on Delivery charges and shipping charges, where applicable, may be non-refundable except where otherwise required under applicable law or expressly stated in Redbeak’s Return & Refund Policy.

Privacy Policy

By using the Redbeak Website, you acknowledge that you have read and understood Redbeak’s Privacy Policy.

Personal information collected through the Website will be handled in accordance with Redbeak’s Privacy Policy and applicable laws.

The Privacy Policy should be read together with these Terms & Conditions and can be accessed through the relevant Privacy Policy link available on the Website.

Grievance Officer

For grievances relating to use of the Website, transactions, products or other matters covered by these Terms, customers may contact Redbeak through the grievance contact details provided below:

Grievance Officer: [Name of Grievance Officer]

Redbeak Lifestyles

Email: [Grievance Officer Email]

Address: [Complete Business / Registered Address]

Contact: [Contact Number]

Complaints and grievances will be handled in accordance with applicable law.

Copyright and Intellectual Property

All information and content displayed, transmitted or made available through the Redbeak Website, including the Redbeak name, logo, trademarks, product names, product photographs, graphics, illustrations, videos, text, packaging artwork, designs and other content, are owned by or licensed to Redbeak Lifestyles and are protected by applicable intellectual property laws.

The Website and its content are created, maintained and operated for Redbeak.

No person may, without prior written authorization from Redbeak, copy, modify, publish, transmit, reproduce, distribute, sell, commercially exploit, create derivative works from or otherwise make unauthorized commercial use of Redbeak’s Website content or intellectual property.

For questions regarding these Terms & Conditions, please contact us at:

Email: [email protected]

Terms & Conditions for Offers

Unless different conditions are specifically mentioned for an individual promotion:

• Offers will be valid only on selected products or collections.
• Offers cannot ordinarily be combined with another promotional offer or coupon.
• Complimentary gifts may not be available with certain promotional offers.
• Promotional benefits are subject to stock availability.
• Discounts cannot be exchanged for cash.
• Eligibility conditions and minimum purchase requirements displayed with an offer will apply.
• Redbeak reserves the right to modify or discontinue an offer where permitted by applicable law.
• Products offered under clearance or special-sale sections may have separate conditions, which will be clearly disclosed on the applicable product or collection page before purchase.

For any questions regarding these Terms & Conditions, please contact Redbeak Customer Support at [email protected]

© 2026 Redbeak Lifestyles. All Rights Reserved.